Shipping policy

For all deliveries within the UK (excluding the Channel Islands), orders of £50 or more qualify for free delivery. Orders for less than £50 are charged £4.95 for delivery. Delivery time is estimated at 2 – 4 working days from receipt of your order (weekends and Bank Holidays are not classed as working days). However, as we rely on third party carriers, we cannot be held responsible for any delays and/or losses caused by delays.

We send our goods via Royal Mail using a first class untracked service or equivalent. If they are unable to deliver they will leave a card to inform you.

If you order more than one item they may be despatched separately from different locations.

If we can fulfil only part of your order, we will process and issue a refund for the unavailable items. Dependent on your bank, refunds may take up to 10 working days to process.

Any claims for lost goods will not be entered into until after 5 working days from the date of despatch.  

Customers who have supported our shops and bought in-store and need to return unworn items can do so by post using the returns address below:

Chequers Shoes, 13 Chequers Court, Huntingdon PE29 3NB, United Kingdom

You need to enclose a copy of your receipt and contact details (name, address, email and phone number) with the item so the return can be processed. If you have any queries regarding your return please use the ‘Contact Us’ link. Alternatively you may wait until the shop is open and visit us.

Click & Collect / Pick up in store

We now have an option for customers to pick up their order from the store instead of choosing delivery. Customers can select this option on the Checkout page of our website.

Please bring your confirmation email when you come to collect your order.

Orders are usually ready for pickup within 4 hours and the store is open for order pick-ups from 9am to 3pm, Monday to Sunday.

If you are in a hurry, you can ring the store on 01480 731249 and we will try to fast-track your order for a quicker pick-up time.

Order Cancellations:

We may need to refuse an order, which may be for one of the following reasons:

• The product ordered is unavailable
• Payment authorisation is declined from your card issuer
• Pricing errors (see above)

If a whole order is cancelled you will be contacted by email.

Please note we endeavour to check the quality of all of our orders prior to despatch to ensure that they meet the high standards expected by our customers. However, we are unable to guarantee that shoes despatched will be “box fresh” i.e they may have been tried on by customers in our stores.