Refund policy

If you are not completely satisfied with your purchase you may return your order back to us within 14 days of receipt of the goods. If goods aren’t returned to us within this time we will unfortunately be unable to process a return.

The product that you wish to return must be in a saleable condition and in its original, undamaged packaging (both inner and outer packaging). We advise that you carefully re-pack the goods using the bag in which the goods were delivered. We require that shoes are worn and tested on carpeted areas. We will carefully consider the overall condition of the returned product before making a refund. If we find that the returned product has not been returned to us in a re-saleable condition we reserve the right to refuse a refund on that item.  

Please note that we're unable to comment on faults until we have received and inspected the item(s)

If you wish to exchange an item please follow the returns procedure. Subject to our terms and conditions we shall credit your original method of payment. New items can be ordered online.

We do not pay the postage costs of returns and we recommend that you obtain proof of posting as we cannot take responsibility for a return until we have received the goods.

Customers who have supported our shop and bought in-store and need to return unworn items can do so by post using the returns address found below - You will need to enclose a copy of your receipt and contact details (name, address, email and phone number) with the item so the return can be processed. If you have any queries regarding your return please use the ‘Contact Us’ link. Alternatively you may wait until the shop is open and visit us.

The returns address is: Chequers Shoes, 13 Chequers Court, Huntingdon PE29 3NB, United Kingdom

The Distance Selling Regulations provide for your cancellation of an order within 7 days of placing it. In this instance please send an email to info@chequersshoes.co.uk. Where the goods have already been despatched please return the goods to us in accordance with our returns policy.

Shoe care and foot care products are non refundable (this does not affect your statutory rights).